Case Studies

How Verizon Digital Media Services Grew SSL Cert Volume 7X without Hiring Additional Analysts

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© 2017 DigiCert, Inc. All rights reserved. DigiCert is a registered trademark of DigiCert, Inc. in the USA and elsewhere. All other trademarks and registered trademarks are the property of their respective owners. VERIZON DIGITAL MEDIA SERVICES CASE STUDY How Verizon Digital Media Services Grew SSL Cert Volume 7X without Hiring Additional Analysts The way the world consumes media is changing. Users can now watch their favorite digital media 24 x 7 on every screen. Verizon Digital Media Services helps many of the largest online media and web properties deliver video, webpages, applications and more with a fast, reliable platform. At peak times, Verizon delivers between 5-10 percent of the world's internet traffic. Media providers use Verizon's Edgecast Content Delivery Network (CDN) to stream 150 million hours of video each month. These customers demand the highest performance and fastest delivery times they can get from their service provider. Along with speed and reliability, customers demand that the CDN deliver their content to users securely. Customers can request DigiCert certificates directly from Verizon. Challenge: Facing 7X Growth in Certificate Requests Richard Marcus, manager of security operations and compliance for Verizon, was concerned about the manual nature of deploying certificates across their servers. This existing process would not scale upon demand and would require adding more resources to his team. Each deployment, including securing SSL/ TLS certificates, required human intervention. This was true for even simple tasks, such as ordering a cert, retrieving keys and storing them. As such, the turnaround times grew as demand grew. Since 2013, demand for DigiCert certificates grew nearly 7x. Automating at least some of these processes was required. This growth in demand could only be addressed with some level of automation. Sustaining the manual process was not an option. Solution: Taking Out the Human Element via API Richard and his team needed an automated process that could scale with the growing customer demand for certificates. They also needed the ability to respond to and resolve security-related incidents immediately. "The challenge was, do we hire a bunch of analysts to do this work or can we figure out a way to automate it?" Richard Marcus, Manager of Security Operations and Compliance, Verizon Digital Media Services

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